The Quality and Safety of our Products
Sears Canada has always taken responsibility for providing safe, high quality products for our customers and their families. Sears Canada's programs ensure that customers are completely satisfied with the merchandise and services they purchase through any Sears channel.
In addition to third-party testing labs where a number of our products are tested for specific safety criteria, Sears Canada has a formal Product Safety Committee to ensure that, when we learn of a potential product safety problem, appropriate actions are taken to adequately protect our customers. The Product Recall Procedure ensures that nonconforming products are promptly removed from sale when warranted, and that customers are given timely, clear information through the media and other communication channels about what to do with the product.