Sears CSR

Ethical Business Practices

Sears Canada has a long and proud history of ethical business practices that has been fundamental to our recognition as a highly trusted company. We trust that our associates and business partners conduct themselves with honesty and integrity and comply with the rules and regulations that govern our business practices.

Code of Business Conduct

To clarify general rules of conduct for our associates, Sears has published a Code of Business Conduct (the “Code”). All associates are required to sign that they have read, understood and complied with the Code on an annual basis.

Sears Canada Ethics Hotline

The Sears Canada Accounting Ethics Hotline (the “Hotline”) was established in March, 2005 to facilitate the confidential and anonymous reporting of suspected breaches of internal accounting controls or other financial reporting matters at Sears Canada. Effective November, 2006, the Hotline was expanded to accept anonymous reports of actual or suspected violations of the Code and was renamed as the Sears Canada Ethics Hotline.

Associates have always had a choice of how to report a Code violation, be it to a member of their management team, Human Resources, Loss Prevention, or the Legal Department. With the expansion of the Hotline, associates have an additional alternative.

The toll-free, confidential Hotline, which is managed by an independent service provider, enables individuals to make reports anonymously, in English or French, 24 hours a day, 7 days a week.

Our hope is that the Hotline will more easily enable the early detection and resolution of Code of Business Conduct issues and accounting and auditing irregularities, while at the same time contribute to the ongoing trust accorded to us by our stakeholders for over 58 years.